Reference

What You Agree To When You Use rajamlo

These terms set out your rights and our obligations when you open an account, deposit via DANA, OVO, or GoPay, and access our lobby. Availability depends on local law and is only extended to eligible regions where access is permitted.

Account eligibility rulesDANA, OVO, GoPay payment conditionsData handling and retentionJurisdiction-dependent accessContact and dispute paths
rajamlo What You Agree To When You Use rajamlo
LEGAL CONTACT PATHS

Reach Us for Policy and Account Questions

If you have a question about these terms, a data request, or a dispute about an account action, our support team handles each case directly. You can reach us through the channels below — include your registered account ID so we can pull the right records.

Team online

Live Chat

Start a chat from the account dashboard. Reference your account ID and the specific policy section or transaction date you are querying for a faster resolution.

Email Support

Send your legal or data request to our support email. We aim to acknowledge every message and provide a substantive reply within the timeframe required by applicable rules.

Account Settings

Data correction requests and account closure can be initiated directly from your account settings page without contacting support, subject to identity verification.

HOW WE HANDLE DATA

Security, Retention and Your Account Rights

Your account data and wallet details are handled with the same care we apply to live transaction security. DANA, OVO, and GoPay connections use the encryption layer each provider enforces. Here is how we approach the four main areas you should know about.

Data Storage

Account and transaction data is stored for the period required by applicable retention rules. You can request a copy of your stored data through the support channel at any time.

Cookies and Tracking

We use session cookies to keep your account logged in and preference cookies to remember your lobby layout. You can clear cookies from your browser or mobile app settings without affecting your account balance.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, lock your account immediately from settings or contact live chat — we freeze wallet links on confirmation.

Requesting Changes

To correct stored personal details or close your account, submit a request via email or live chat with your account ID and a valid identity document. We process verified requests in line with applicable timelines.

Common Legal and Account Policy Questions

These are the questions we get most often about how our terms work, how we handle your data, and what happens when something needs to change on your account.

Account eligibility depends on your location and local law. We only extend access to regions where our services are permitted. You confirm eligibility when you register.

Contact us via live chat or email with your account ID. We will confirm your identity and provide a summary of stored data within the timeframe required by applicable rules.

After account closure, we retain transaction and identity records only for the period required by applicable data-retention obligations, then delete or anonymise them in line with policy.

We store the wallet identifier linked to your account for transaction matching. Full wallet credentials are never held by us — they remain with your DANA, OVO, or GoPay provider.

You can close your account and request withdrawal of your outstanding balance before the amendment date. Continued use of the lobby after that date means you accept the updated terms.

Send your concern to our support email or raise it in live chat. Include your account ID and the nature of the concern so we can route it to the right team and respond within required timelines.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.