Reference

How rajamlo Handles Your Personal Data

This privacy policy covers what data we collect when you use rajamlo, how we store it, and what control you have over it. Availability of our services depends on local law and eligible regions in Indonesia.

Account data kept secureWallet activity: DANA, OVO, GoPayYour right to access or deleteNo data sold to third partiesContact us to update your records
rajamlo How rajamlo Handles Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access, correct, or remove your personal data, contact our support team directly. We respond to data requests through the channels below. For wallet-related queries — such as confirming which transaction references are stored against your DANA, OVO, or GoPay account — include your registered email so we can locate your records quickly.

Team online

Live Chat

Start a live chat session from inside your account dashboard. Describe your data request clearly and our team will confirm receipt and next steps.

Email Support

Send your privacy request to our support email address listed in your account settings. Include your registered mobile number for faster verification.

Account Help Page

Head to the Help section inside your account. Use the privacy request form to submit access or deletion requests without needing to contact support separately.

HOW WE PROTECT DATA

Security, Cookies, Retention and Your Account

We apply encryption across account sessions and wallet transaction flows. Cookies help us remember your session state so you do not need to log in again on the same device. You can clear cookies from your browser settings at any time, though doing so may log you out of your active session. Data requests — to view what we hold, correct an error, or ask us to delete your account records — are handled within a reasonable timeframe and confirmed back to you at your registered contact.

Encrypted Sessions Account login sessions and wallet flows — including DANA, OVO and GoPay transactions — run over encrypted connections. Your credentials are never transmitted in plain text.
Cookie Controls We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. You manage these through your browser or device settings at any time.
Data Retention Policy Transaction records tied to DANA, OVO or GoPay deposits are kept for the period required under applicable financial rules. Profile data is removed on verified account closure request.
Access and Correction Rights You can ask us what data we hold, request corrections to inaccurate details, or ask for deletion. We confirm every request in writing to your registered email or mobile number.

Privacy Questions We Hear Most

These are the questions we get asked most often about how rajamlo handles personal data, wallet records, and account privacy. If your question is not here, reach out via live chat or the account help page.

We collect your name, email, mobile number and chosen payment method. If you deposit via DANA, OVO or GoPay, we also store the transaction reference to verify the transfer.

We do not sell or share your data with advertisers. We may pass details to payment processors or authorities only when required by applicable law in Indonesia.

Contact us through live chat or the privacy request form in your account Help section. Include your registered email so we can locate and send your records accurately.

Yes. Submit a deletion request via the account Help page or by emailing support. We confirm the request in writing and process it within a reasonable period after verifying your identity.

Transaction data linked to DANA, OVO and GoPay is retained for the period required under applicable financial regulations. Profile data is removed after verified account closure.

Yes, we use session and functional cookies. You can clear or block them through your browser or device settings. Clearing cookies may log you out of your current session.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.