Reference

Terms That Govern Your rajamlo Account

Opening an account on rajamlo means you accept these terms — they set out how your account works, what your responsibilities are, and how we handle things when questions come up. Availability depends on local law and is valid only in eligible regions.

Account eligibility appliesDANA, OVO, GoPay coveredIndonesia-region accessSubject to local law
rajamlo Terms That Govern Your rajamlo Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms raises a question about your account, your wallet transaction, or your access rights, our support team is the right place to start. Reach out through any of the channels below — we handle terms queries the same way we handle account and payment questions.

Live Chat Open the chat window inside your account dashboard. This is the quickest path for terms clarifications, wallet transaction questions, or account-access issues.
Email Support Send your query to our support address shown in your account settings. Include your registered account ID so we can locate your record and respond accurately.
Help Centre The Help Centre inside the app covers common terms questions around DANA, OVO, and GoPay wallet rules, account suspension, and eligibility conditions for your region.
HOW WE HANDLE THIS

Account Security and Data Conduct Under These Terms

These terms are not just words — they describe how we actually manage your account data, your wallet links, and your access rights on a day-to-day basis. Here is what that looks like in practice across four areas.

Data Handling

We collect only the account data needed to operate your profile and process wallet transactions via DANA, OVO, or GoPay. We do not sell your data to third parties.

Account Security

Your account is protected with OTP verification on each login. If you notice unusual activity, contact support immediately so we can review and if needed suspend the account.

Data Retention

We keep transaction records and account data for the period required under applicable regulations. You can request a summary of your stored data through the support channel at any time.

Requesting Changes

To update your registered details — including the wallet number linked to DANA, OVO, or GoPay — submit a verified request via live chat or email. Changes take effect after identity confirmation.

Common Questions About rajamlo Terms

These questions come up often when account holders in Yogyakarta and across Indonesia read through the terms for the first time. Each answer reflects how our terms apply in practice.

No. Wallet transactions must come from an account registered in your own name. Third-party wallet deposits breach our terms and may result in account suspension pending review.

We post the updated terms on the platform and flag the change clearly. Continuing to use your account after the update goes live means you accept the new version of the terms.

Contact support via live chat or email with your registered account ID. We will pull your stored account and transaction data and share it with you within a reasonable timeframe.

Access and eligibility depend on local law in your specific region. These terms apply to accounts where access is permitted — they do not override any regional restriction on platform use.

Yes. We may suspend or close an account if these terms are breached — for example, credential sharing, third-party wallet use, or conduct that violates our account conduct policy.

Reach our support team through live chat or the email address in your account settings. Provide your account ID and the specific term in question so we can review your case properly.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.